Bank or Credit Union Website Maintenance & Management
An accurate, up-to-date web site is a bank or credit union's customer interface on the Internet. Who is looking out for it?
Nothing alienates a customer faster than out-of-date or inaccurate content at your "online branch". If you do choose to maintain your site in-house, we can help provide your staff with proper support. But for those times when you need a little help, you can take advantage of our maintenance services. We offer a a variety of ways to help make sure your web site is in tip-top shape at all times.
Website Maintenance Services
If your webmaster is either too busy or not well suited to do certain tasks on your web site, we can take the burden from them. Updating rates, adding content, creating home page ads, creating forms and surveys, laying in fresh data for your specials pages, etc. We offer maintenance in two types: per incident, or ongoing.
Per Incident: Per incident maintenance is offered at the current rates, with a minimum half-hour billing. It can be a quick job or a more detailed project, but its a one time event.
Ongoing: Customers who need more maintenance on a daily or weekly basis may opt for a Maintenance Package. Beginning at a minimum of 2 hours per month, the rate for HTML & Graphics is dropped to a flat rate hour and added to your monthly hosting fees.
For either type of maintenance, data can be submitted via email, fax, mail or telephone. Simple updates are generally made within one business day.
Creative Ad Services
Visit our page on creative services for details....
Competitor Site Analysis
This feature can be customized a number of ways. It can entail a search engine analysis of who is in your market and how they rank compared to your site. It could be a quality assurance test and feature review of your peers, and strategic or tactical marketing suggestions based on the findings. It is basically a review of how your site stacks up against the sites of competitors. You may either provide a list of competitors to be analyzed or we can find them based on search engine results.
Form and Feedback Avenue Testing
If a customer submits a loan application, are you sure you know where it goes? A lost online contact is like a telephone ringing in an empty office - it's a wasted opportunity. With this service, all feedback avenues on the web site are tested by completing them with instructions for a response. This service is scalable from a one time check to a level where response times are tracked at various points in the day and of the week. A written report for either is made to provide a guide to where improvements can be made.
For more information, follow the links to the left or contact us via our Inquiry Form or at 800.236.3724 x4210.