FARIN Client Support
Customer and product support in a vital lifeline between FARIN and our clients. Our staff regularly monitors product usage, key issues, common questions and more to bring to light the answers to questions or changes to product/process that enhances your experience with FARIN. Our support personnel can provide you not only technical expertise on our products, but also strategic insight into how best to make our products produce the results you need to enhance your performance.
Client Services
Our software solutions for asset/liability, risk management, loan/deposit pricing, client education and consulting services are not only unmatched in the industry, but they are only a part of what we offer. Standing behind these products are top-notch product and service experts that understand how critical our business is to your decision making process. These specialists combined with our project management teams bring the technology solutions together with industry knowledge creating true business intelligence. Without a full battery of client services to back up the software solutions, your financial institution is getting only a fraction of the power it needs to stay competitive. Our support – online, over the phone or in person – has a well-deserved reputation for excellence. FARIN support staff strives to resolve issues effectively and quickly, with your satisfaction the highest priority. From our initial assessment through onsite training and post-implementation assistance, FARIN values you as the client.
Product Training and Education
FARIN provides training on site, in the classroom or via web conferencing. Our trainers show you how to take full advantage of our solutions so you can realize the return on investment. Our full battery of product training is augmented by basic educational courses for new or less experienced product users. These foundational classes are often the needed ingredient to help a junior team member understand the role of our assistance in a bigger picture. In our quarterly on-line user groups, we offer users the chance to raise current concerns, issues and requests, while providing valuable training on new and emerging modeling issues. Our commitment is to provide you with the training required to realize full value for your investment in FARIN.
Product Support
After training we are ready to provide you with best in class support services. If you still have questions after the training, answers are only a phone call or mouse click away. The client services staff can also recommend products that deal with any particular challenges your institution may be facing. The goal is always to help make your company as successful as possible.
Client Newsletters
Every month we send a newsletter promoting the most recent ideas concerns or updates that have been heard from clients. In addition, we offer up ways to use model features that may be more than you would expect to learn in training. Just select your product from the menu at the left, log into the secure support site and you may read the archive of past newsletters.
Client Feedback
We always value feedback from our clients. While we strive to make everything a positive experience, if we should fail we want to know. The client services staff is your primary contact for any questions, comments or concerns you may have about any FARIN issue. But the name on the door is FARIN, and as such, Tom Farin is always available to hear your comments, concerns and praises. We understand our job is to make you better managers of risk and profitability.